Are your products suitable for vegans?
All of my soy candles are made with 100% soy wax flakes and either pure essential oils or high grade fragrance oils. We don't test on animals and the ingredients we use are also cruelty free.
Where are your candles, oils and sprays made?
We make every single creation is made by hand in my studio in Essex
Are your candles made with essential or fragrance oils?
We use both essential and fragrance oils to create our candles. This allows us to get a great range of scents and also makes our candles excellent value for money.
How much is delivery to the UK?
Delivery to the UK is £3.95.
We will not be held responsible for incorrect address details being given.
Do you deliver internationally?
Sadly not at this time.
REFUNDS & RETURNS
We hope that you'll be thrilled with your purchase when it arrives, but if anything isn't right we are on hand to help. Contact us on TheSpiritualLounge@yahoo.com for assistance and we'll get back to you promptly.
We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace candles that have been used.
You are welcome to exchange your product for another candle of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.
If your package arrives damaged you may return your unused candle(s) oils or sprays for a full refund within 14 days of delivery. Please contact us for further details.